FAQ’s

Did you know?

Definition: VoIP is a technology that allows telephone calls to be made over computer networks with the Internet. VoIP converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP).

VoIP calls can be made on the Internet using a VoIP service provider and standard computer audio systems. Alternatively, some service providers support VoIP through ordinary telephones that use special adapters to connect to a home computer network.

Many VoIP implementations are based on the H.323 technology standard.

VoIP offers a substantial cost savings over traditional long distance telephone calls.

How good is the sound fidelity of VoIP service?

Very good. So good, in fact, that some VoIP service providers must actually inject special sounds (called “comfort noise”) into the transmission, so that callers don’t mistakenly think the connection is dead.

Does subscribing to VoIP service require changing phone numbers?

No. VoIP supports phone number portability. Those switching from ordinary telephone service to VoIP service, can normally keep their same number. Note, however, that VoIP providers are normally not the ones responsible for switching your old phone number over to their service. Check with your local phone company as some may not support a number transfer.

Are emergency numbers accessible with VoIP service?

Yes. Emergency services (like 911 in Canada and the USA, 112 for the European Union, etc.) should be supported by any major VoIP service provider.