Technical

Technical

If you are looking for a ground-floor opportunity to make an impact and assist in driving our vision forward, send us your resume immediately.

NETWORK SUPPORT ANALYST

Calgary

We are the leader in the VoIP business marketplace in Canada. We provide hosted telephony solutions. To small businesses Nationwide. To keep our network growth going strong, we are adding to the network operations team. We are looking for a strong technical candidate to fill this position.

Shift has introduced a revolutionary new business telephone service that seamlessly integrates your voice, data and web services. You no longer have to own, operate, maintain and service expensive, proprietary telephone and voice mail systems on your premises.

We are looking for a VoIP Systems Engineer or Architect to be part of Shift’s Network Operations team.

Your responsibilities include but are not limited to:

  • Monitoring system perfomance, Troubleshooting problem areas as needed, Providing network perfomance statistics and reports
  • Troubleshooting and resolution of any network issues related to telephone service forwarded by the Client Support Center
  • Ensuring all network issues are isolated for root cause
  • Managed for resolution in a timely manner
  • Implementing all planned network updates as scheduled
  • Creating and maintaining documentation as it relates to network configuration, network mapping, processes and service records
  • Providing leadership, direction, mentoring to the Network Operations Center and Client support teams.
  • Developing and recommending best practices for monitoring and reporting on all services and implementing procedures to deliver on these strategies (eg: LAN/WAN, Critical Servers and Applications)
  • Creating a tracking key perfomance indicators with the goal of continous improvement
  • Assisting with the creation of the operational budget, performance tracking and corrective action plan if appropriate

This position requires the following skills and experience:

  • 4 to 8 years of IP Network experience in the IT/Telecom Industry in a medium-large scale networking environment including support of VoIP applications, IP networking, DNS, DHCP, LDAP
  • Change management tools and methodologies
  • Strong hands-on troubleshooting, isolation, identification and resolution using formal indicient management process
  • Software tools to monitor devices and traffic patterns
  • Network security firewalls, intrusion detection systems (IDS) and tools
  • Operating systems including UNIX and Linux
  • Broadband-technologies including DSL and Ethernet

Desired skills, knowledge and abilities:

  • Ability to work in a team-oriented, dynamic and fast-paced 24x7x365 environment
  • Quality-of-service (QoS) techniques, IP addressing, routing protocols, security and DNS
  • Solid understanding of IP networking protocols
  • Data networking (T1, TDM, Private lines, Digital subscriber lines (DS1,DS3))
  • VoIP protocols (SIP, SDP, RTP, RTCP, MGCP, ISDN-to-SIP mapping, etc)
  • IP voice codec protocols
  • Cisco certifications (CCNA, CCDP, CCNP)
  • VoIP application platforms including media and web servers, session border controllers (SBCs), softswitch and routing servers

Required Education:

  • University Degree or Technical College Diploma in Computer Science, Computer Engineering or equivalent

Send us your resume for this position. Please remember to mention which city you are applying for if applicable.