Service Fulfillment

Shift is the leading provider of Voice over IP (VoIP) phone services to the Canadian small and medium business market. Our clients are the people that drive our economy, develop our communities, and make the products and deliver the services we all use. Since inception our focus has been to combine the most current technology with a uniquely client-oriented approach to service and support.

Shift is on a mission to reinvent the business phone company, and we're looking for smart, energetic and passionate people who want to reinvent the industry.

We seek individuals with a genuine, focused interest in shaping and transforming the future of business communications services in Canada. If this sounds like you, then Shift Networks is the place to be.

If you don't see any current job openings that suit you, please send us your resume anyway.

FULFILLMENT SPECIALIST

Calgary

We are looking for an energetic, personable, confident person to fill an immediate role in our Service Fulfillment Department. This individual will be responsible for processing client orders and managing the installation of the Shift VoIP telephone systems into client sites. If you possess a strong desire to represent a company in an ambitious, professional manner and would like to be part of a team driven to succeed, please read further.

Primary Responsibilities:

Provide primary resource for provisioning of new customer orders
Provide coordination of Inventory and Installation into customer orders
Coordinate installation schedules with various departments and outside resources
Handle customer issues and inquiries in a professional manner
Monitor and report on activities and performance as required

Personal Requirements:

2 to 3 years Provisioning background
Telecom background/knowledge would be an asset
Post secondary degree
Strong proficiency in MS Office applications (Word, Excel and Outlook)
Typing proficiency of 60 words per minute
Ability to learn quickly and complete tasks as a team player

Send us your resume for this position. Please remember to mention which city you are applying for if applicable.

FIELD SERVICE TECHNICIAN

Shift has an exciting opportunity for a Field Service Technician. Reporting to the Manager, Client Service Delivery, the successful candidate will be responsible for customer installations and product support. This primarily involves the implementation & trouble-shooting of DSL and VoIP telephone systems at client sites.

Required Skills and Qualifications:

A positive, friendly manner and customer-first service approach
Minimum of 2 years' experience in the technical or customer service industry
Ability to articulate complex technical information in a manner which non-technical individuals can understand
Excellent communication skills both written and verbal
Self-motivated and well organized
Solid understanding of LAN/WAN Networking
Strong analytical and problem solving skills
College diploma/certificate and/or equivalent
Proficient in PC Applications
Proficient with Microsoft Office including Word, Excel, Access, PowerPoint and Outlook
Valid Class 5 Drivers license in good standing & reliable motor vehicle

Send us your resume for this position. Please remember to mention which city you are applying for if applicable.